You can expect to provide the following information for a Booking Refund Protection claim:
Record/Proof of the Incident - Documentation to support the reason for no longer being able to travel - for example: medical documentation for an injury or illness
Proof of the booking - A receipt or invoice showing the booking amount and the dates of the reservation.
Confirmation of Cancellation – Documentation confirming the booking has been cancelled, such as a screenshot from the booking platform or a cancellation invoice.