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Pet Claims Instructions and Contact Information

This article explains where to submit a pet claim and how to contact the correct carrier or wellness provider, based on the customer’s plan.

Written by Support
Updated over a week ago

Claims are handled by different providers depending on the plan:

  • Accident & Illness: Hartville Pet Insurance

  • Extensive Care: ASPCA Pet Insurance (accident and illness) and Mint Wellness (wellness benefits)

  • Wellness Only: Mint Wellness

  • Accident Only: Odie

Accident & Illness

Hartville Pet Insurance

For questions about your policy:

https://www.hartvillepetinsurance.com/more-information/using-your-coverage-faqs/

File a Claim:
​https://www.hartvillepetinsurance.com/portal/#/login

Contact Hartville:

Extensive Care

ASPCA Pet Insurance + Mint Wellness

Need assistance with your pet’s Extensive Care coverage or a claim? Visit the ASPCA Help Center or Mint Wellness Center for help.

Accident and illness claims: ASPCA

File a claim:
​https://www.aspcapetinsurance.com/customer-community/how-to-file-a-claim/

Contact ASPCA:

Wellness benefits: Mint Wellness

File a claim (wellness portal):
​https://www.petassure.com/login

Contact Mint Wellness:

Wellness Only

Mint Wellness

Visit the Mint Wellness Help Center for more information about your pet’s plan or to start a claim.

File a claim:
​https://www.petassure.com/login

Contact Mint Wellness:

Accident Only

Odie

For details about your pet’s policy or to file a claim, visit the Odie Help Center.

File a claim:
​https://portal.getodie.com/login

Contact Odie:

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