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What is Booking Refund Protection?

Booking and reservation fees for experiences and activities are typically non-refundable. Refund Protection provides a reimbursement if you are forced to cancel for a covered reason.

Written by Support
Updated over a month ago

What’s covered:

  • Illness or Injury: You become seriously ill or injured and are advised not to participate by a doctor.

  • Family Emergency: A family member is hospitalized or needs your care unexpectedly.

  • Car Breakdown: Your vehicle breaks down, preventing you from getting to the booked activity.

  • Job Loss: You or your spouse lose a job (after 3+ years)

  • Emergency Service Duty: You are called to active duty as military, police, fire personnel, or first responder.

  • Pregnancy/Adoption: A child is placed in your care or you become pregnant after booking and a doctor advises you against participating.

  • Home Emergency: Your home becomes uninhabitable due to flood, burglary, vandalism, or a natural disaster.

What’s not covered:

  • Pre-existing medical issues (from the past 180 days)

  • Personal schedule conflicts

  • Foreseeable events at the time of booking

How long am I covered?

Coverage starts the day after the policy is purchased. You are eligible to file a claim if a covered peril occurs on or after the first day of coverage or at any point during the reservation.

What if I only have to cancel part of my reservation?

If the covered reason occurred prior to start of the reservation, you are eligible for a full refund. If the reason for withdrawal occurs during your reservation, you will be provided a pro-rated reimbursement.

How do I file a claim?

After purchase, you can create a free account in our Customer Portal. The portal will display a full. list of your active policies and links to begin the claims process. Click here for instructions on how to create an account.

Can I cancel my policy?

If you are not satisfied with the product for any reason, you have the option to cancel your policy within ten (10) days of the initial purchase date – as long as you have not filed a claim. To cancel your policy, please contact us at [email protected].

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